Privacy Policy

Last updated:

1. Introduction

Welcome to Finmart India ("our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

Personal Identification Information

  • Full name, date of birth, and gender
  • Contact information (email address, phone number, residential address)
  • Government-issued identification numbers (PAN, Aadhaar, etc.)
  • Employment and income details
  • Bank account and financial information
  • Credit history and credit scores

Technical and Usage Information

  • IP address, browser type, and device information
  • Cookies and tracking technologies data
  • Usage patterns and service interaction data
  • Location information

Note: We collect sensitive financial information only with your explicit consent and use it solely for the purpose of providing our financial services.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

Purpose Description
Service Provision To process your loan applications and connect you with suitable lenders
Verification To verify your identity and assess creditworthiness
Communication To send updates, service notifications, and marketing communications
Improvement To enhance and personalize our services
Legal Compliance To comply with legal obligations and prevent fraud
Analytics To analyze usage patterns and improve our platform

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Lenders and Financial Institutions

We share your application information with potential lenders and financial institutions to facilitate loan processing.

Service Providers

We may share information with third-party vendors who perform services on our behalf, such as:

  • Credit bureaus and verification agencies
  • Cloud storage providers
  • Customer support services
  • Marketing and analytics partners

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Important: We do not sell your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure servers with restricted access
  • Regular security assessments and audits
  • Employee training on data protection
  • Data anonymization where appropriate

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

  • Active customer data: Until account closure + 7 years
  • Application data (unsuccessful): 2 years
  • Marketing preferences: Until withdrawal of consent
  • Legal and compliance records: As required by law

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing of your data
  • Portability: Request transfer of your data to another organization
  • Objection: Object to processing of your personal information
  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Enable enhanced functionality and personalization
  • Targeting Cookies: Used to deliver relevant advertisements

9. Third-Party Links

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Consent

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Data Protection Officer

Finmart India

Phone: +91 8828001317

Response Time: We strive to respond to all legitimate requests within 30 days.